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Returns & Exchanges Policy

RESPONSIBILITY

  • Cash returns are only accepted in case that the product arrives at its destination with manufacturing or incidents caused during transport. In this case, all the deriver expenses will run in charge of Ermes Dance
  • In case you need a return you must fill this return form.
  • Our policy lasts 14 days. Products must be returned within 14 days of receiving your order
  • Products must be unworn and unwashed with all tags still attached.
  • You will be responsible of paying the shipping costs to return your item. Shipping costs are not refundable.
  • Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
  • In case you receive a damaged product, you have 24 hours to fill this form
  • For sanitary reasons, and the overall safety of our customers: we do not accept returns for products that are in contact with intimate parts of the body
  • We do not accept returns Outlet products and Last size products 

RETURN FORM

 

IMPORTANT
  • To return your product, you should contact us first and we will provide you the address to ship the item back.
  •  If you are from outside the European Union, please mark the parcel as a gift and with a low value. We will reject the parcel if we have to pay taxes. 
  • We recommend to do it from your local post office to avoid expensive shipping cost.
  • If you are shipping an item over 40€, you should consider using a trackable shipping service.
  • We don’t guarantee that we will receive your returned item. 
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